Tidemark CS Aggregator
A customer-success command center that combines account health, usage signals, support context, issue tracking, and AI-assisted account chat.
Building practical software around customer workflows and internal tools.
I'm a Customer Success Engineer at Bigeye who builds internal tools around customer workflows, data, and operational context. My portfolio work focuses on software that connects real systems and keeps important decisions reviewable.
Integrations · databases · analytics · AWS-backed tools · LLM tool use · agents
Selected Work
Repo-backed and interactive projects that show how I approach customer workflow discovery, AI system boundaries, integration design, and usable review surfaces. See the full project index →
AI Support Triage Agent
A serverless agent that receives a support ticket, searches Linear with Claude tool use, produces a structured triage result, and posts a Slack handoff.
CS Notes Bot
A Slack bot that captures customer-success notes, persists account history, and answers account questions with LLM-backed Q&A.
Profile
I'm Greg Finin, a Customer Success Engineer at Bigeye who builds internal tools and customer-adjacent software around data workflows, account context, support handoffs, and product usage.
My portfolio projects focus on integrations, databases, analytics interfaces, AWS-backed services, Slack apps, LLM tool use, agents, structured outputs, tests, and deployment paths that mirror real production constraints.
The through-line is staying close to real users: understand where the workflow breaks, build with the source systems in mind, and keep AI output inspectable before anyone depends on it.